Refund policy

Return & Refund Policy

At Nutriex, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

Eligibility

  • Returns accepted within 30 days of purchase
  • Products must be unopened and in original packaging
  • Proof of purchase (order number or receipt) required
  • Refunds issued to original payment method
  • Return shipping costs are the responsibility of the customer

Exceptions

  • Opened or used products cannot be returned for safety and quality assurance
  • Products purchased from unauthorized sellers are not eligible for returns
  • Bulk orders may be subject to different return terms

Process

  1. Contact our customer service team at 1-888-NUTRIEX (688-7439)
  2. Provide your order number and reason for return
  3. You'll receive return shipping instructions
  4. Ship items back in secure packaging
  5. Refund processed within 5-7 business days of receiving returned items

Damaged Products

 If you receive damaged products:

  • Contact us within 48 hours of delivery
  • Include photos of damaged items and packaging
  • We'll provide a prepaid return label
  • Replacement or refund will be processed immediately

Quality and Satisfaction Guarantee (60Day Guarantee)

If you're unsatisfied with the product, please contact us to discuss your concerns. As a not-for-profit organization focused on health and wellness, we're committed to ensuring you receive the highest quality supplements. We provide a 60-day, 100% satisfaction or your money back, guarantee. 

Process

  1. Contact our customer service team at 1-888-NUTRIEX (688-7439)
  2. Provide your order number and reason for return
  3. Ship items back in secure packaging
  4. Refund processed within 5-7 business days of receiving returned items
  5. Refund will not include shipping. 

This policy is subject to change without notice. For questions, contact our customer service team.